Responsible gambling at Basswin
If you've opened this page, you're already doing the right thing. Gambling is meant to be entertainment — something you choose because you enjoy it, not because you need it to pay a bill or fix a problem. When it stops feeling that way, or when someone you know seems caught up in it, the tools and contacts below can help.
Why this matters
We run slots, live games, table games and a sportsbook, and we want every session to stay enjoyable. That means knowing when to stop, recognising the signs that play is crossing a line, and using the controls we offer before a habit becomes a problem. Responsible gambling is not a disclaimer — it is the difference between entertainment and harm.
Signs that gambling is getting out of hand
These behaviours are not always obvious while they are happening. If you recognise more than one, it is worth pausing:
- Chasing losses — playing longer or depositing more to win back what you have lost.
- Lying to family or friends about how much you play or how much you spend.
- Missing bills, borrowing money, or using credit to fund play.
- Feeling irritable, restless or anxious when you are not playing.
- Gambling to escape stress, boredom or low mood rather than for enjoyment.
- Playing for longer than you planned, or returning immediately after a session ends.
Questions worth asking yourself
Answer honestly. These are not diagnostic, but they help you see where you stand:
- Do you think about gambling when you are not playing?
- Have you tried to cut down or stop, and found you could not?
- Does anyone close to you worry about how much you play?
- Have you ever gambled with money you needed for something else?
- Do you play to forget problems or to feel better about yourself?
- After losing, do you feel you must play again soon to win it back?
If you answered yes to two or more, consider using the tools below or speaking to someone who can help.
Control tools we offer
Taking a break: You can request to be disconnected from our service for a period of time by contacting the Support Service. A support manager will call the account owner to confirm the request before the block is applied. This requirement exists to verify that the person making the request is the account holder.
Self-exclusion via online chat: Self-exclusion requested through the online chat is valid for 30 days from the date of blocking. For a longer period, contact support directly to arrange a more permanent restriction.
Both options restrict access to your account while they are active. Deposits, withdrawals and play are all paused until the period ends or you choose to lift the block.
Practical limits that work
Set these before you play, not during a session:
- A deposit limit per week or month — an amount you can afford to lose without affecting rent, bills or savings.
- A session timer — 30 minutes, an hour, whatever feels right. Walk away when it sounds.
- No credit or borrowed money — only disposable income, never funds meant for something else.
- One account — using multiple sites or accounts to bypass limits is a warning sign on its own.
- No gambling when upset, tired or drinking — decisions made under stress rarely end well.
Where to get help in the UK
GamCare offers free, confidential support for anyone affected by problem gambling. You can call the National Gambling Helpline on 0808 8020 133, available 24 hours a day, seven days a week. The service is free from landlines and mobiles. Visit www.gamcare.org.uk for live chat and information.
BeGambleAware provides advice, tools and treatment referrals. The site carries a self-assessment tool and links to local services across England, Scotland, Wales and Northern Ireland. Visit www.begambleaware.org.
GamStop is a free self-exclusion scheme covering all UK-licensed gambling sites. Once registered, you are blocked from every operator on the scheme for a minimum of six months. Visit www.gamstop.co.uk to sign up.
Gordon Moody offers residential and online treatment programmes for people with serious gambling problems. The charity has been running for over 50 years and works with the NHS and local authorities. Visit www.gordonmoody.org.uk or call 01384 241292.
Blocking software
Gamban blocks access to gambling sites and apps across all your devices — phones, tablets, computers. It runs in the background and cannot be easily removed during the subscription period. Visit gamban.com for a free trial or paid plans.
BetBlocker is a free, open-source tool that works on Android, iOS, Windows, Mac and Linux. It blocks gambling sites and is supported by GambleAware. Download it from betblocker.org.
Protecting minors
You must be 18 or over (18+) to register or play at Basswin. If you share a device with anyone under 18, use parental-control software such as Net Nanny, Qustodio or the built-in controls on iOS and Android to block access to gambling sites. Young people are more vulnerable to developing gambling problems, and preventing access is simpler than dealing with the consequences.
Contact
For questions about account controls, self-exclusion or deposits, reach our support team at [email protected] or call +441294620814. For editorial questions about this site, contact [email protected].
This site is for players aged 18 and over (18+). If gambling ever stops feeling like entertainment, free and confidential help is available at BeGambleAware.org.
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